Returns Policy

If for any reason you are unhappy with your purchase, you can return it to us in its original condition, unused within 14 days of date on your purchase receipt.

All returned items must be in their original packaging (including boxes and dust bags where applicable) with any seals and labels intact.

If you wish to return an item to us you will be required to arrange to send them back at our contact address at your own cost.

When returning items you are strongly recommended to obtain proof of postage, as we cannot take responsibility for parcels lost in transit.

Please advise our customer services the reason for return by E mail or telephone 01803 220655 or 01803 833661.

We can discuss your requirement for an exchange or refund.

Upon receipt of the returned item we will issue a full refund for the cost of the item to the credit or debit card used for the original purchase transaction.

Please note that the delivery charge on the original order is non refundable for exchanges and refunds.

Faulty or Damaged items.
If an item is found to be faulty or damaged when received you must advise our customer services immediately. You will then be advised to return the item and upon receipt and inspection we will send a replacement or refund as appropriate.

Our returns policy does not affect your statutory rights.

Our Returns Address:
Hide and Chic
13 Cathedral Lane